UK delivery only · free from £50 · Free collection from Netherfield House, Strathaven

Free UK delivery from £50 · Free collection
Whisky

Shipping policy

SHIPPING AND DELIVERY POLICY

If you are placing an order with us, please read these terms regarding delivery. We currently only ship within the United Kingdom.

If you are looking for information regarding Returns, Refunds, or Cancellations, please visit our Returns Information page.

1. Delivery Timeframes and Estimates

We always aim to deliver your order in a timely manner.

  • Delivery Cost: Free UK delivery on orders of £50 or more. Below £50, the delivery cost is shown at checkout before you pay.
  • Processing Time: Orders are processed and dispatched from the Estate within 1-2 working days of receiving your payment.
  • Delivery Estimate: Once dispatched, UK orders are typically delivered within 3-5 working days.
  • Delays: We use external carriers for all deliveries. The timeframe mentioned above is an estimate, not a guaranteed delivery time. We cannot accept liability for late delivery caused by circumstances outside our control, such as difficult weather conditions or British national holidays.
  • Time-Critical Orders: If your order is time-critical, we ask that you place it with sufficient time to avoid disappointment.

2. Age Verification (18+ Mandatory)

The law does not allow us to sell alcohol to anyone under 18. You must be 18 or over to buy from us.

  • Requirement: By placing an order, you confirm that you are 18 or over.

  • Signed-for delivery: We send UK orders using a signed-for delivery service so that parcels are handed over in person rather than left unattended on your doorstep. Deliveries must be accepted by an adult aged 18 or over.

  • If we are unsure of your age: If we have reason to doubt that you are 18 or over, we may ask you for proof of age (such as a passport or photo driving licence) before we dispatch your order, or cancel the order and refund any payment in full.

  • Collection: By prior arrangement only, between 10:00 and 22:00 (the hours in which shops in Scotland may sell alcohol). If you collect your order from us, we operate Challenge 25: if you look under 25, we will ask for valid photo ID (such as a passport or photo driving licence) before handing over your order.

3. Delivery Restrictions and Liability

We're happy to deliver to an address different from your billing address; simply enter the desired location at checkout. However, there are some restrictions:

  • Unacceptable Addresses: Due to security and delivery complexity, we cannot dispatch orders to Post Box Numbers or Schools. Orders placed with these addresses will be cancelled or delayed until we can contact you for a valid address.
  • Military Bases: Deliveries to military bases can experience significant complications. Please be aware of your base's relevant policies before ordering.
  • Missed Deliveries: If nobody is in to sign for your parcel, Royal Mail will leave a card explaining how to get it. Royal Mail keeps an uncollected parcel for 18 days and then returns it to us.

  • Uncollected or Refused Parcels: If a parcel comes back to us because it was not collected or was refused, we will contact you. We can send it again once you have paid the delivery charge again, or you can cancel the order and we will refund you as set out in our Returns and Cancellations Policy.

  • Incorrect Addresses: We take no responsibility for an item dispatched or delivered to an address if you provided incorrect or incomplete details in your order. You will be responsible for the cost of return shipping to us and the cost of re-shipping to the correct address.

4. Missing or Damaged Orders

Your order is our responsibility until it is delivered to you or to someone you have asked to receive it.

  1. Check Tracking: If you have received a tracking number, check Royal Mail tracking first, as it will have the most recent information.
  2. Contact Us: If your order has not arrived by the expected date, or tracking shows a problem, email us at info@thenetherfield.com. We will deal with Royal Mail for you; you do not need to make a claim yourself. We may ask you to confirm in writing that the parcel has not arrived.
  3. Lost or Damaged Parcels: If Royal Mail has not found your parcel within 7 working days of the expected delivery date, or it arrives damaged, we will send you a replacement (if we have stock) or refund you in full, including the delivery charge, whichever you prefer.

5. Additional Information

  • We cannot accept orders via email or telephone; all orders must be placed via the website.

  • We cannot combine multiple separate orders made on the website.

  • If you require shipping for more than 18 bottles, please contact us directly using info@thenetherfield.com for a bespoke quote.

NETHERFIELD BOND LTD, LAST UPDATED 28 October 2026