Refund policy

RETURNS AND CANCELLATIONS POLICY

We hope you love your order from Netherfield Bond Ltd. If, however, you need to return or cancel an item, please follow the terms outlined below.

This page covers our policies on Order Cancellation, Returns, and Events Outside Our Control. For full details on shipping and delivery, please visit our Shipping Info page.

1. Order Cancellation (Before or After Dispatch)

A. Cancellations Before Dispatch (Recommended)

If you need to cancel your order before it has been dispatched, please contact us immediately for the quickest refund.

Action: Email us at info@thenetherfield.com.
Timeframe: We recommend doing this within 24 hours of placing your order, as some items may be dispatched quickly.
Amendments: If you wish to partially cancel or amend an order (e.g., change a bottle), it may be necessary to cancel the entire order and place a new one for the correct items.

B. 14-Day Right to Cancel (After Receipt)

You have the legal right to cancel your contract with us within 14 days without giving any reason. This is often called the "cooling-off period".

Deadline: The cancellation period ends 14 days after the day on which you, or someone you have named to receive the order (other than the carrier), receive the goods. If your order arrives in more than one delivery, it ends 14 days after the day you receive the last one.
How to cancel: Tell us of your decision with a clear statement, for example an email to info@thenetherfield.com or a letter to the address in section 2C. You may use the model cancellation form below, but you do not have to. You meet the deadline if you send your message before the cancellation period ends.
Sending the goods back: Send the goods to the address in section 2C, or hand them to us, without undue delay and no later than 14 days after the day you tell us you are cancelling. You meet this deadline if you send the goods before the 14 days have ended. You pay the direct cost of returning the goods.
Note on Tours and Experiences: The 14-day statutory right to cancel does not apply to bookings for warehouse tours, tastings, or events scheduled for a specific date or time, which are governed by the cancellation terms shown when you book.

Model cancellation form
To Netherfield Bond Ltd, Coachmans Cottage, Netherfield House, Glassford, Strathaven, ML10 6TB, info@thenetherfield.com:
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods*/for the supply of the following service*:
Ordered on*/received on*:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
* Delete as appropriate

2. Returns and Condition of Goods

We cannot exchange an item you have simply changed your mind about: please return it for a refund (section 1B) and place a new order. If an item is faulty, damaged or not what you ordered, see section 2A.

A. Damaged or Faulty Items (Critical Instructions)

Please inspect your order immediately upon arrival.

Refuse Delivery: If the parcel appears visibly damaged upon arrival, we strongly recommend you refuse the delivery and notify us immediately at info@thenetherfield.com.
Report Immediately: If you believe an item is faulty or has been damaged, please contact us as soon as you notice it.
Photos: Where possible, please send us a photo of the damage or fault.
Sealed Products: Do not break the seal on any item you believe to be faulty or damaged: this helps us check the fault quickly. If a fault only becomes apparent after opening, your legal rights still apply.

B. Change of Mind Returns (Unwanted Items)

If you change your mind about an item that is not faulty or damaged, you can cancel and return it under your 14-day right to cancel (section 1B above).

Condition of Returned Items: Please return items in the condition you received them, with their original packaging (such as a gift bag, box or tube). We may reduce your refund for any loss in value caused by handling an item more than is necessary to establish its nature, characteristics and functioning, that is, more than you would be allowed to in a shop. A bottle, tasting set or gift set that has been opened, or had any seal broken, cannot be sold again, so the reduction may be up to the full price of that item or set. We recommend using an insured and tracked return service.

C. Return Address

Please send your returns, along with your original order paperwork (or a note showing your name, address, and order number), to the following address:

Netherfield Bond Ltd

Coachmans Cottage,
Netherfield House,
Glassford, Strathaven,
ML10 6TB.

3. Refunds

We refund to the payment method you used, and we never charge a fee for a refund. We may inspect a returned item when it arrives, but we will always refund within these time limits:

Cancelled before dispatch: within 14 days after the day you tell us.
Change of Mind (Unwanted): within 14 days after the day we receive the item back or, if earlier, the day you send us proof that you have sent it (for example, a proof of postage). We will refund the item cost and the delivery charge you paid, up to the cost of our cheapest standard delivery option. You are responsible for the cost of returning the order to us.
Faulty, Damaged, or Wrong Product: within 14 days of the day we agree that you are entitled to a refund. We will refund the item cost, the original delivery fee you paid, and cover the cost you incur in returning it to us.

4. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations that is caused by an Event Outside Our Control.

An Event Outside Our Control means any act or event beyond our reasonable control, including (but not limited to) strikes, civil commotion, war, fire, flood, natural disaster, a pandemic, or failure of public networks.
Cancellation by Customer: If an Event Outside Our Control affects your order and has continued for more than 30 days, you may cancel by contacting us at info@thenetherfield.com. If you cancel, you must return (at your own cost) any item already received, and we will refund the price you have paid, including original delivery charges for the item(s) sent to you (but not the cost of returning them).

We reserve the right to cancel an order and/or inform law enforcement agencies if we believe you are attempting to obtain an item through fraudulent means.

NETHERFIELD BOND LTD, LAST UPDATED 28 October 2026